Privacy Policy

Last updated: April 30, 2025

Introduction

CM Utility Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

1.1 File Data

When you use our conversion tools, we temporarily process your uploaded files to perform the requested conversions. This may include:

  • Documents and spreadsheets (for JSON/Excel conversions)
  • Images (for image conversions and compression)

These files are temporarily stored on our servers only for the time needed to process your request and are automatically deleted shortly after the conversion is complete.

1.2 IP Address Information

For security purposes, we log and store the IP addresses of requests made to our website. This information is used to:

  • Protect our services against potential attacks and abuse
  • Prevent malicious use of our tools
  • Monitor and limit excessive requests that may affect system performance

Important: While we collect IP addresses, we do not use this information to identify you personally. IP addresses are stored securely and are not linked to personally identifiable information.

1.3 Geographic Location Data

For statistical and analytical purposes only, we derive non-precise location information (city and country level only) from IP addresses. This helps us understand:

  • Geographic distribution of our users
  • Usage patterns across different regions
  • How to better serve users from different locations

Important: We do not collect or store precise geolocation data. The location information is limited to city and country level only and cannot be used to identify individual users or their exact locations.

1.4 Usage Data

We may also collect information about how our services are accessed and used. This usage data may include:

  • Types of conversions performed
  • Number of files processed
  • Browser type and version
  • Time and date of your visit
  • Pages of our website that you visit

2. How We Use Collected Information

CM Utility Hub uses the collected information for various purposes, including:

  • To provide and maintain our services
  • To detect, prevent, and address technical and security issues
  • To monitor and analyze usage patterns and trends
  • To improve our website and services
  • To generate anonymous, aggregated statistics about service usage

3. Data Retention

We retain different types of data for different periods:

  • Uploaded Files: Deleted immediately after processing is complete or within a maximum of 24 hours
  • IP Addresses: Stored for a maximum of 30 days for security monitoring purposes
  • Aggregated Usage Statistics: Retained indefinitely in an anonymized format

4. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure HTTPS connections for all website traffic
  • Access controls to limit who can access stored data
  • Regular security assessments and updates
  • Encryption of sensitive information

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. No Personally Identifiable Information

It is important to emphasize that CM Utility Hub does not collect personally identifiable information through our website or services. The information we collect (IP addresses and derived city/country information) is:

  • Not linked to any personal data
  • Not used to identify specific individuals
  • Not shared with third parties for identification purposes
  • Not combined with other data to create user profiles

We have no way of knowing who specifically made a request, only the public IP address from which it originated and the general geographic region (city/country) of that IP address.

6. Cookies and Tracking Technologies

We use only essential cookies that are necessary for the functioning of our website. These cookies do not track your browsing activity on other sites and do not contain personal information. We use them to:

  • Maintain your session while using our services
  • Remember your preferences (e.g., theme selection)
  • Ensure security during file processing

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Analytics

We may use third-party Service Providers to monitor and analyze the use of our service. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP address. However, they are contractually obligated to use this information only to provide us with analytics services and may not collect or use your personal information for any other purpose.

8. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your information. Since we do not collect personally identifiable information, many of these rights are satisfied by our default operating procedures. However, you may have the right to:

  • Access and review any information we hold about you
  • Request the deletion of any information we hold about you
  • Object to the processing of your information

If you have any questions or concerns about your rights, please contact us using the information below.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@cmutilityhub.com